Dunkin's Diamonds New Philadelphia in New Philadelphia, OH Open now

Reviews about Dunkin's Diamonds New Philadelphia

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  August 16, 2019, by Eileen Gress
  I have had nothing but excellent dealings with Dunkin's Diamonds. They helped me choose two beautiful engagement rings and helped customize wedding bands to match. Prices were always very reasonable. Staff are personable, helpful and really care about getting you a wonderful piece of jewelry! I can't recommend them enough.
• ★ ★ ★ ★ ★

  February 19, 2019, by Brian Theleman
  I have a rope chain that was very worn, and in dire need of mending. The first two times it was repaired it was sub par to say the least. (Please note: the repairs were subbed out by a third party) Then in swooped Randi who took it upon herself to make sure this special piece of jewelry was repaired to a standard we both expected. "She knew just the jeweler to send it to". I felt as though it was her mission that I left a 100% happy customer. Being from out of town and most likely not ever being in the area or purchasing anything from their store, which she also knew, was not a factor. She was not concern about getting a returning customer. Although, based on my experience I will/would definitely return if I'm ever in that area again. Once the mended chain was returned to Dunkin, she called to inform me. You could tell that she was just as happy about the job as I would be, and am. I couldn't even find the repaired location. Dunkin did not charge me either due to the delay, and my patience. Their only concern was making it right and making sure I was happy. You just do not see this type of commitment to customer satisfaction much anymore. It is greatly appreciated, and if there were more employees like Randi Brick and Mortar location might not be such a dieing breed. Thank you Randi and thank you Dunkin Diamonds!