E&H Ace Hardware in New Philadelphia, OH Open now

Reviews about E&H Ace Hardware

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  April 17, 2020, by Steven Easterday
  I purchased a lawn mower part from the Ace Hardware in New Philadelphia. I Payed double the price of what the same item cost at an online retailer. I bought the item at Ace Hardware for the convenience of having the part immediately. I kept my bill of sale and the packaging. The part was defective and employees hinted that I was responsible for the defect. Employees cited store and vendor "policy" prohibiting them from replacing the part immediately. The employees said the manufacture would need to inspect the item before replacing it. My new "policy" is to not shop at Ace Hardware. Only purchase from stores with the best prices who warranty a six day old defective part immediately. Ace Customer Service; If your vendor locks you into bad "policy," find a new vendor who will help your business grow vs loose your customers. #acehardware #poorcustomerservice #warranty